Shipping Policies
For the time being we’re only shipping within Canada. Support your local distributor and store if you can. There are some exceptions that we make for one-off, or custom, or unique, or vintage items. Please contact us directly to handle the sale.
We will look into the least expensive way to ship to you. Canpar, FedEx and CANADAPOST Expedited are the ones we prefer, but we check around. Returned product will require the original shipping cost to be deducted from your refund.
We will try to get your order out as quickly as possible but there are a number of things that can slow it down. Shipping to addresses that don’t match the billing address, PO boxes, weekends and statutory holidays are some of the common delays. We will provide you with a tracking number by e-mail as soon as your order is shipped. Orders shipped to PO Boxes and rural addresses will be shipped “Hold for Pickup” at the nearest SmartSpot, FedEx or Canada Post location or depot/agent.
You can speed up delivery using express shipping. Let us know when you place your order and we’ll let you know how much it will cost.
Gear Music will not ship any order C.O.D.
FREE SHIPPING
We offer free shipping for most orders over $99, with a couple of exceptions.
FREE SHIPPING maxes out at a $50 credit of shipping. That means if you're trying to ship a drum kit to Repulse Bay, Nunavut and it would cost $500 to ship it, we would take off $50.
Consingment items generally don't have free shipping.
If you're order doesn't show free shipping and you think there is an error, please contact us and we will make sure to adjust it depending on your situation.
FREE DELIVERY
We offer free shipping in Oakville, Burlington, Waterdown and Hamilton for orders of $50 or more. We will arrange a time with you to deliver your order. Delivery is only to the front door. We will call before we deliver the order to make sure that you will be home to get it. For items such as drum kits, we will pre-assemble the kit at the store at no charge if you would like.
FREE CURBSIDE PICKUP
We can arrange a time for you to pick up your order at the store if you would prefer. Make sure to include it in your notes when you place your order.
DAMAGES AND LOSS
All items purchased from Gear Music are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Looked at this list and think there are too many conditions? Pick it up at the store for FREE with valid government issued photo id.
Please email us with any questions or concerns.
Updated August 4, 2020
